2 Replies Latest reply on Jan 4, 2010 4:15 AM by Peacekeeper

    Error Downloading McAfee

      About a week ago I received a message from my McAfee icon at the bottom right that I'm no longer protected and I should reinstall McAfee. So I come the the AT&T site to download. After, "Status: Gathering Download Information," I recieved a message saying, "We're having trouble installing your McAfee software (Download Error: 12029). Here are some things you can do to fix this: *Try downloading the files again."


      So I try downloading again and I get the same error recommending me to 'try download again'. So I figured maybe because I already have McAfee installed, that may be causing the problem. So I uninstall McAfee and then try the download again. I receive the same download error. Is this a joke?


      So as of the moment, I have no virus protection. Can anyone please help me with this?

        • 1. Re: Error Downloading McAfee

          Dinz, I need a reply!

          • 2. Re: Error Downloading McAfee

            and you get that idea how?


            That error is common enough and a search of the forum will give several thoughts


            1st ensure you have no remnants of other antivirus products uninstall them via their removal tools then run the MCPR mcafee removal tool linked to in the useful link tab at top of the page.


            reboot then try downloading this file and running it.

            http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe


            Try the install again


            If not other thoughts posted elsewhere


            Enable Windows Firewall to afford you some protection while this is going on. Error 12029 is a network error - meaning it's your connection acting up - check with your ISP if they have any ideas.


            Meanwhile try the following:


            Go to the browser Tools and delete all your cookies and temporary internet files.


            Go to Start/Run and enter %temp% click Enter - delete all the files that will go, some may refuse.
            Do the same entering plain old "temp" minus the "" of course.


            If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
            You will have to-enable all the browser add-ons.


            If Internet Explorer 6 - go to Tools/Internet Options..
            General tab: clear cookies, history and temporary files
            Security tab: set all zones to default
            Content tab: disable Content Advisor
            Advanced tab: set to default. OK and exit.


            (If you are running IE6 you should immediately upgrade to IE7).


            Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html


            If all that fails to help then try this tool:


            run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
            and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip



            There's a thread here about error 12029: http://community.mcafee.com/showthread.php?t=228495&highlight=12029
            & here's what another user suggested...


            Under my browser tools/options/advanced/settings I reset it to "no proxy" right away as a part of the clean up but I missed the one under the control panel. I fought off and on for weeks until this morning I was digging around and found the other place I needed to correct:
            Under control panel/internet options/connections/lan settings I unchecked proxy server.