3 Replies Latest reply on Jan 5, 2010 10:37 AM by robbdog

    Dual-boot Windows XP cannot load McAfee on D drive second installation

      I have a dual-boot machine that is running two installations of Windows XP. McAfee is loaded  on one instance, but will not load on the second instance.

      Bellsouth cannot help and no one at McAfee responded to ticket # 432299063.

       

      Health Check Details

      Registry

      OK

      Expected Registry Key Present
      HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

      Expected Registry Value Present
      HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings SecureProtocols

      Expected Registry Key Present
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

      Expected Registry Value Present
      HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main Disable Script Debugger

      File

      2 file(s) incorrect

      Excluded File(s) Present
      D:\Documents and Settings\Robert.DELL-DESKTOP\Cookies\*McAfee*.*

      Excluded File(s) or Folder(s) Present
      D:\DOCUME~1\ROBERT~1.DEL\LOCALS~1\Temp\\*

      Expected Disk Space Available 100.00 MB in
      D:

      Process

      OK

      Service

      OK

      COM

      OK

      Expected COM Component Present
      VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} D:\WINDOWS\system32\vbscript.dll

      Expected COM Component Server Type Correct
      VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} D:\WINDOWS\system32\vbscript.dll

      Expected COM Component File Present
      VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} d:\windows\system32\vbscript.dll

      Expected COM Component Present
      JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} D:\WINDOWS\system32\jscript.dll

      Expected COM Component Server Type Correct
      JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} D:\WINDOWS\system32\jscript.dll

      Expected COM Component File Present
      JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} d:\windows\system32\jscript.dll

      Top Issues

      OK

      SYSTEM

      2 System's information incorrect

      Clear DNS resolver cache

      Temporary internet files need to be deleted

      Processor meets minimum system requirement

      RAM meets the minimum system requirement

      Successfully connected to us.mcafee.com

      Successfully downloaded file http://download.mcafee.com/products/mvt/mvt/xmlfiles/connectivity_test.txt