You've already posted in this thread: http://community.mcafee.com/message/106665#106665 so hopefully someone will get to that.
But if you are in a hurry use Technical Support Chat available through the McAfee Support button at the top of this page.
also do you know if the new subscription appear on my mcafee account cus i dont see the new one yet I only see the old subscription and it's about to expire on the 10 of january.. or does the new subscription appear till the old one expires..
I think it wont change until that date, but Customer Service would be better equipped to tell you that. You can phone them. Just click McAfee Support at the top of this page and follow the prompts.