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17170 Views 24 Replies Latest reply: Aug 9, 2010 6:09 AM by Ex_Brit RSS 1 2 3 Previous Next
Newcomer 6 posts since
Dec 31, 2009
Currently Being Moderated

Dec 31, 2009 7:59 PM

won't install

DMSetup.exe downloads correctly, but trying to install one on a Dell Vista laptop.  Dialog box comes up.  Says it is gathering system inforamtion for about 10 seconds, then that message goes away and the PC makes a clicking sound for several hours.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Jan 1, 2010 7:40 AM (in response to DThompson55)
    Re: won't install

    Hi,

     

    May I know what is the type of internet connection we use ? (dsl/wireless)
    What is the version of your internet explorer , (open IE – click help – click about internet explorer)

    Regards,
    Dinesh K
      


    Dinesh
    Ex Community Admin
  • Newcomer 3 posts since
    Jan 1, 2010
    Currently Being Moderated
    2. Jan 1, 2010 8:17 AM (in response to Dinz)
    Re: won't install

    Same problem here.

     

    Running via a DSL connection, IE 8.0.60001.18865.

    DMsetup starting and then blank window and keeps on clicking.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    5. Jan 1, 2010 9:09 AM (in response to jgrinwis)
    Re: won't install

    Hi jgrinwis,

     

    Open Internet explorer, click  help – about internet explorer and if the cipher strength and product id are visible please follow the below steps:

    Step 1: Re-registger the java scripts

    If you are using windows xp;

    1. Click start – run – type REGSVR32 JSCRIPT.DLL and press ENTER.
    2.
    After the confirmation message is displayed, type REGSVR32 VBSCRIPT.DLL and press ENTER.

    For vista and windows 7 :

    1.
    Click Start and select Search.
    2.
    In the Search box, type CMD and click OK.
    3.
    In the Search results window, right-click CMD and select Run as Administrator.
    4.
    In the command prompt, type REGSVR32 JSCRIPT.DLL and press ENTER.
    5.
    After the confirmation message is displayed, type REGSVR32 VBSCRIPT.DLL and press ENTER.
    6.
    Close the command prompt, and continue to Step 2 below.

    Step 2 - Uninstall and reinstall your McAfee consumer products

    To download the McAfee consumer product removal tool (MCPR.EXE), and for instructions on uninstalling and reinstalling, click the link below:

    http://service.mcafee.com/FAQDocument.aspx?id=TS100507&lc=1033

     

    And start installing again, Kindly report back if you have any issues.

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    6. Jan 1, 2010 9:13 AM (in response to DThompson55)
    Re: won't install

    Hi DThompson55,

     

    The system could have a whole lot of temporary files and mcafee cookies,

    Please follow the below steps,

     

    1. Run the mcafee preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

    2. Connect the computer to a wired connection, restart the computer and start taping the F8 key , when the windows advanced boot screen appears select the option safe mode with networking and try installing again.

     

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    9. Jan 1, 2010 11:14 AM (in response to DThompson55)
    Re: won't install

    Hi , DThompson55 and jgrinwis,

     

    I have requested for some additional information on this to your private message (PM),kindly reply back to it at your convenience.

     

     

    Thanks
    Dinesh K

    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin
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