6 Replies Latest reply on Sep 7, 2010 5:42 AM by peter_eepc

    Encryption Key Size is Invalid when performing user recovery

      Hi,

       

      Has anyone encountered the following scenarios in v5.1.9:-

       

      1. After keying the entire 4 lines (256-bit recovery) of response code, you get an error message "Encryption key size is invalid"
      2. Perform a second time of challenge-response and this time it's successful.

       

      This is getting quite frequent and beginning to be annoying.

       

      Maddie