7 Replies Latest reply on Jan 6, 2010 10:01 AM by sgrimmel

    McAfee disabled on windows startup. Cannot re-enable

      I'm running out of ideas on this problem, and was hoping that someone in this community may have come across something similar?

       

      McAfee On-Access scanner disabled on windows startup. When booting into normal mode,McAfee loads and then is disabled. Cannot re-enable, then Windows seems to hang - totally unresponsive. Hard disk light flashes intermittently, but does not apear to be any other activity.

       

      I can boot into safe mode with networking. However, I'm not able to restart on-access scanner through VirusScan console. Ran McAfee update sdat4851.exe - reported already running latest version Ran full virus scan - nothing found.

       

      Downloaded Avast and Spybot to run further checks - again nothing found.

       

      Running McAfee version 8.5.0i

      Scan engine version 5400.1158

      DAT version 5841.0000

      DAT created 23 Dec 2009

      Installed patches 4

       

      Hardware - Dell Latitude D430

      O/S XP Prof version 2002 SP3

       

      Any ideas? - Many thanks in advance

       

      Moved to VirusScan Enterprise from Community Help for better attention - Moderator

       

       

      Message was edited by: Ex_Brit on 27/12/09 6:52:32 EST AM
        • 1. Re: McAfee disabled on windows startup. Cannot re-enable
          Reiner

          Hi m39au,

           

          Any error messages in the event viewer? You could try to narrow it down to the component that could be causing the issue > KB66254 may help.

          Note VSE should be on patch 8 - patch 4 was released in October 2007 so it seems to be a bit behind.

           

           

          Reiner

          • 2. Re: McAfee disabled on windows startup. Cannot re-enable

            Hi Reiner

             

            Thanks very much for your reply and suggestions.  I looked at the Event Viewer and there are many errors posted.  I'm not sure which may be relevant, and have included a few examples below:

             

            Security:

             

             

             

             

            The Windows Firewall has detected an application listening for incoming traffic.

            Name: -

            Path: C:\WINDOWS\system32\svchost.exe

            Process identifier: 1276

            User account: NETWORK SERVICE

            User domain: NT AUTHORITY

            Service: Yes

            RPC server: No

            IP version: IPv4

            IP protocol: UDP

            Port number: 54828

            Allowed: No

            User notified: No

             

             

            System:

            Many errors posted mostly due to not being able to load services.

             

            Antivirus - following error posted several times when running an avast! scan (after McAfee disabled)

             

             

             

            AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\CCM\smssha.dll failed, 00000005.

             

             

            Application:

             

            I'm not sure if the following infromational message might indicate anything sinister - this happened after the issue first became apparent...

            The store C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is being reconciled with the indexer for the following reason: The store was last opened on a different machine.

             

            I'll try KB66254 and applying latest VSE patch.

             

            Also someone suggested that I reinstall the McAfee framework using FramePkg.exe.  Problem is I can't install in safe mode, and it doesn;t install in normal mode because all services hang...

             

            Thanks again

            Matt

            • 3. Re: McAfee disabled on windows startup. Cannot re-enable
              Attila Polinger

              Hi Matt,

               

              please look for McLogEvent entries in the Windows Application log. These highlight if there are any problem with loading VirusScan drviers, or if there are any other unexpected error.

               

              Most likely VSE could be disabled due to drivers not being loaded or even missing; DAT problems, etc.

               

              HTH.

               

              Attila

              • 4. Re: McAfee disabled on windows startup. Cannot re-enable

                Hi Attila,

                 

                Thanks very much for your reply.  I looked at the McLogEvents - no errors. Here is the last entry prior to the current problems:

                 

                McShield service started.

                Engine version : 5400.1158

                DAT version : 5840.0000

                 

                Number of signatures in EXTRA.DAT : None

                Names of threats that EXTRA.DAT can detect : None

                 

                DAT version has since been updated.

                 

                A further sweep using Spyware Doctor uncovered a Trojan.FakeAlert infection

                 

                Thanks

                Matt

                • 5. Re: McAfee disabled on windows startup. Cannot re-enable
                  dmeier

                  Yes, many variants of FakeAlert attempt to terminate McAfee processes (and others).

                   

                  You'll have to get fakealert cleaned up, before we can expect the scanner to startup properly.

                   

                  This can be done by booting to a boot CD, and manually finding/removing the malware, and perhaps running additional scans with McAfee.  (just be sure to have updated dats, as new variants show up every few hours)

                   

                  If you get stuck, see if you can run GMER  (gmer.net) and post a log up here, and we'll take a look.

                   

                  You might also want to open up a support case, so it can be resolved asap.

                   

                  - David

                  • 6. Re: McAfee disabled on windows startup. Cannot re-enable

                    Remove the trojan (just to be sure it's gone) with the latest sdat from mcafee. Download it into a seperate folder, extract it with /e. Boot the PC into safemode. Open Dosbox, goto the dir where you've extracted the sdat. Run 'scan /adl /sub /repair'.

                     

                    Mostlikely you will have to reinstall VirusScan.

                    • 7. Re: McAfee disabled on windows startup. Cannot re-enable

                      Also see KnowledgeBase article: KB67088 - Creating a boot CD including McAfee Command Line Scanner

                       

                      HTH