Can you provide the following information;
What is the browser you use ? IE or Firefox and the version
How old is the computer ?
Do you have any other security software installed in the computer ?
I use firefox version 3.5
The computer is nearly 3 years old.
No other security software.
Check and delete if you have any other security software in C:/program files and common files.
Run the Mcpreinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe
and the start installing the programs.
Kindly report back with the exact error f you face any
Now when I try to install it I click run and nothing happens at all.
I don't know what to do now that the installer itself won't even run.
What should I try next?
I got it to load again but I just get the original error again. The blank mcafee screen and a clicking noise.
Can someone please help me?
It's greatly appreciated.
Could you please try this
Please try running http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe , restart the computer.
Reset the internet explorer by clciking on Tools>Internet Options> Advanced> Reset Internet explorer setting(If its IE 7 or 8), for IE 6 Tools>Internet Options>programs>Reset websettings(To find the version of IE click on the Help and About Internet Explorer) then restart the computer keep tapping F8 key select safemode with networking and try downloading McAfee(Please avoid safemode with networking if its a wireless connection).once you get into the safemode with networking run http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe and then try downloading McAfee
Note: Please try downloading using Internet Explorer.
Thanks that worked.
Glad to know that it worked.Revert back if you have any issues.