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3698 Views 3 Replies Latest reply: Dec 25, 2009 12:34 PM by Dinz RSS
Newcomer 2 posts since
Dec 24, 2009
Currently Being Moderated

Dec 24, 2009 9:29 PM

McAfee won't install

Hi.

 

I recently uninstalled McAfee because it was having issue updating; however, when I tried to reuninstall it, the installer said there was a download error:12029. I've tried to download the files again, but I keep getting the same error. I'm positive I completely removed all the files relating to the old McAfee, too.

 

Thanks to anyone who can help me out.

  • Apprentice 47 posts since
    Dec 8, 2009
    Currently Being Moderated
    1. Dec 25, 2009 1:13 AM (in response to knick)
    Re: McAfee won't install

    Hi knick,

     

    1. You can try to run the MCPR tool. from link below

     

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    2. Restart the computer

     

    3. Open Internet explorer, Click on Tools, Internet Options -> Advanced -> Reset 

     

    4. Ran the Pitool from the link below

     

    http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

     

    5. If you are using Windows Vista or Windows 7 restart the computer else if you are using Windows XP go to step 6

     

    6. Try to download McAfee again..

     

    Revert back if the same problem occurs.

     

     

    Thank you

     

    Regards

     

    Mahesh CJ

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    3. Dec 25, 2009 12:34 PM (in response to knick)
    Re: McAfee won't install

    Hi,

    The other antivirus software can make the Download Manager  unable to access the Internet.

    I would suggest you to uninstall the other security softwares from control panel as well as its files and folders from C:\program files and common files.

    Restart the computer and tap pressing the F8 keys while restarting , from Windows advanced boot menu select safe mode with networking. (Ignore this step if you are on a wireless connection)

    Then Try installing again,

     

     

    Regards.

    Dinesh K


    Dinesh
    Ex Community Admin

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