1 Reply Latest reply on Dec 24, 2009 1:04 PM by exbrit

    McAfee Scan will not Start

      I tried to post this in an area where someone else was having the same problem, and it says thread is locked (????).  McAfee indicates problem it cannot FIX.  Scanning has encountered a problem from which it cannot recover - scan failed to start; result=2147467259.  I don't get it.  The computer has been OFF for several hours, no activity.  I turn it on and get this message.  Luckily, I just backed up, if I need to Restore. Will start out by running SuperAntiSpyware, an excellent program that I run about every third day.  Also run McAfee scan about every third day.  Don't understand why it seems to be constant problems.....it has gotten  so bad that I had to change out my hard drive.

        • 1. Re: McAfee Scan will not Start
          exbrit

          Did you try what I believe it said in the other thread?

           

          First enable Windows Firewall.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          If you don't find any don't worry, it just means that the removal tool has done its job.
          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, NOT from any CD that you have.

           

          Windows Firewall should have been automatically turned off during this procedure.

           

           

          Message was edited by: Ex_Brit on 24/12/09 2:04:37 EST PM