1 Reply Latest reply on Dec 22, 2009 10:13 AM by SafeBoot

    "Disk Information not present" Error: 0xe002000a

      We've come across the following error on a number of our older HP laptops, seem to be mainly affecting our Nx6110's. We've discovered that the problem seems to be with the version of BIOS that the laptop is using. If you update the BIOS to the latest version for the laptop, this fixes the error and you don't have to do a force decrypt!!