4 Replies Latest reply on Feb 4, 2011 6:58 PM by Raja

    Device Control - Error occurred while installing REG_DOCS3000

      I am using Device Control version of Host DLP and I am having a problem with Registered Document Repositories. I created a Registered Document Repository through the DLP Policy. I indexed the Repository through the DLP Register Documents Scanner ePO server task. I created a client task for the DLP Registered Documents 3.0.0.0 and pushed out to my clients. I have McAfee Agent and DLP Agent already installed on my client. I get this error message in the Agent Log....

       

      Monday, December 21, 2009 5:23:40 AM  Info  Scheduler  Scheduler: Invoking task [REGDOCS3000]...
      Monday, December 21, 2009 5:23:41 AM  Info  Updater  Checking update packages from repository NEODEVADDISTREPO.
      Monday, December 21, 2009 5:23:42 AM  Info  Updater  Initializing update...
      Monday, December 21, 2009 5:23:42 AM  Info  Updater  Verifying catalog.z.
      Monday, December 21, 2009 5:23:42 AM  Info  Updater  Extracting catalog.z.
      Monday, December 21, 2009 5:23:42 AM  Info  Updater  Loading update configuration from: catalog.xml
      Monday, December 21, 2009 5:23:43 AM  Info  Updater  Verifying DLPContentDet.McS.
      Monday, December 21, 2009 5:23:43 AM  Info  Updater  Downloading PkgCatalog.z.
      Monday, December 21, 2009 5:23:44 AM  Info  Updater  Verifying PkgCatalog.z.
      Monday, December 21, 2009 5:23:44 AM  Info  Updater  Extracting PkgCatalog.z.
      Monday, December 21, 2009 5:23:44 AM  Info  Updater  Loading update configuration from: PkgCatalog.xml
      Monday, December 21, 2009 5:23:45 AM  Info  Updater  Installing REG_DOCS3000.
      Monday, December 21, 2009 5:23:45 AM  Info  Updater  Verifying DLPContentIns.McS.
      Monday, December 21, 2009 5:23:45 AM  Info  Updater  Can't open the specified registry key. Not enough rights or key does not exist.
      Monday, December 21, 2009 5:23:45 AM  Info  Updater  Error occurred while installing REG_DOCS3000.
      Monday, December 21, 2009 5:23:45 AM  Info  Updater  Update Finished

       

      I got this to work on my very first Device Control client. After that all my other clients are having this problem.

       

      Any suggestions?