3 Replies Latest reply on Dec 27, 2009 9:50 AM by Dinz

    Unexpected Restart - Win7HomePrem(64) HP-Pavillion-p6210y, anyone?

      Hi

       

      Our computer unexpectedly restarted on its own. No one was using it at the time. It was connected to the internet through a broadband connection (always on). The following websites were open on the desktop, facebook, yahoo and hotmail. Once again, no one was working on the computer when it happened and we only knew something had happened because we heard the restart sound file.

      I have McAfee total protection installed so I checked the logs for McAfee. The logs indicated three processes at 8:23 PM (ET) which is when the restart happened. The three processes were allowed by McAfee and were done by:

       

      C:\Windows\system32\csrss.exe

       

      The three process versions are as follows:

       

      6.1.7600.16385 (win7_rtm.090713-1255) \S-1-5-51-1463493925-2079651382-3285011194-1000\Software\Microsoft\Windows\Curr entVersion\RunOnce\Application Restart#1C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLMLSvc.exe

       

      6.1.7600.16385 (win7_rtm.090713-1255) \S-1-5-51-1463493925-2079651382-3285011194-1000\Software\Microsoft\Windows\Curr entVersion\RunOnce\Application Restart#2C:\Progrm Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe

       

      6.1.7600.16385 (win7_rtm.090713-1255) \S-1-5-51-1463493925-2079651382-3285011194-1000\Software\Microsoft\Windows\Curr entVersion\RunOnce\Application Restart#3C:\Program Files (x86)\Internet Explorer\iexplore.exe

       

      All three of these processes seemed to have occurred at exactly the same time as the restart. I ran a full scan with nothing found. I ran "sfc /SCANNOW" with negative results as well. I did a manual scan of only csrss.exe and it was fine. So I finally downloaded and ran RegRun6 from Greatis and sent them the log file. They responded within 12 hours and confirmed that no malware could be found on the system and to check my hardware. So, although I am a bit reassured about this already, I still would like to know if there was a reason this restart happened on its own with no one at the helm. I feel the above log entries from McAfee are related since they were at the exact time the restart occurred. Any ideas would be greatly appreciated.

       

      Sincerely,

      Gabriel Caceres

       

      HP-Pavillion-p6210y, Windows 7 Home Premium 64-bit, 6GB-RAM, Athlonll X4 (P) 620 2.6 GHz (95W) Complete Specs at: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01859864&cc=us&lc=en&dlc=en &product=4006020