1 Reply Latest reply on Dec 15, 2009 9:56 PM by MaheshCJ

    Icon help

      Hi,

      When I upgraded from the free trial to paid version, I expected the right side Icon to launch the program.  However, all it does is send me to the page requesting me to pay.  Would like to get rid of the request and launch the program.  Probably something simple, but I'm new to this.  Thanks

        • 1. Re: Icon help

          http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exeHello Ehmcat,

           

          As i understand you had a Trial McAfee subscription before. You have Paid and Renewed your McAfee Subscription.

           

          Here are a few steps you can try..

           

          Verify that your system date and time are correct.

           

          1. Double-click the clock in the bottom right corner of your desktop.
          2. If necessary, adjust the date and time.

           

          Right-click the M icon in the system tray beside the clock and select Verify Subscription.

           

          If You get a message Verification completed successfully , Click on OK. And Check the Protection status.

           

           

          Else,

           

          You will have to uninstall the Trial Version of the McAfee software

           

          Follow the steps below to uninstall the McAfee Software,

           

          http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

           

          Run the application,

           

          Restart the computer when it prompts you.

           

          Once the computer restarts

           

          Go to the Link :

           

          https://home.mcafee.com/Secure/Protected/Login.aspx

           

          Enter your Email Address and you McAfee Password.

           

          Follow  the prompts to download :

           

           

          Click the Blue Arrow in the Download / Install  column beside the product you would like to install.

           

           

           

          You will then see the McAfee End User Agreement Screen

           

          The McAfee End User License Agreement (EULA) will display. After you read the EULA, click I Agree

          to accept the terms and continue to the download and installation.

           

           

           

          Click the Download button to begin the download / install process.

           

           

           

           

          Regards

           

          Mahesh CJ

           

           

          Merry Christmas !!