7 Replies Latest reply on Dec 21, 2009 9:24 AM by SandyDo

    Error message

      I keep getting a pop-up "One of your McAfee programs has been updated or installed.  You must restart your computer before you can use Security Center." My McAfee was installed about a month ago de novo.

      I have rebooted my Win 7 desktop many times.  I found a thread that had me reset IE8 and did that even though I use Firefox for my default browser.   One posting gave advice that resulted in a person having the OS lock up and he had to re-install the OS, so I am afraid.  Very afraid!  I saw another posting for Vista that I must re-install McAfee and use the dreaded OS-crasher.  Really?

      Incidentally, the Virtual Technician keeps telling me that all is well, but it isn't.

      How can I fix this problem?  Do I even have protection now?

        • 1. Re: Error message
          Dinz

          Hi,

           

          Click start - all programs - start up - check and delete if you find $Mcreboot
          Restart the computer and open security center

          If $Mcreboot is not found , please follow the below;

          http://service.mcafee.com/faqdocument.aspx?id=TS100430&lang=en_US&prior_tid=4&An swerID=16777221&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dc ontent%26id%3DTS100430%26actp%3Dsearch

           

          moving thread to security center 9-2009

           

          Regards,
          Dinesh K

           

           

          on 12/15/09 5:24:36 PM GMT-06:00
          • 2. Re: Error message

            Hi SandyDo,

             

            If the steps provided above doesn't work. You can also try..

             

            Open Any folder on the computer.

             

            On the Top of the folder Select -> Tools -> Folder Options -> Click on View -> Select Show all hidden files and folders - Click Apply and close the window..

             

            Click start -> All programs -> Right Click on StartUp -> Show for all User accounts.

             

            You will see a file in the startup folder   $McReboot XXXXX $

             

            Right click and delete the file.

             

            Restart computer.

             

             

             

            Regards

             

            MJ

            • 3. Re: Error message

              I tried all of the suggestions listed above and still no luck.

               

              In the one from Mahesh it said to right click and "Show for all User accounts."  That option was not on my right-click, but I tried "Open all accounts" and "Explore all accounts."  I didn't find anything like $McReboot.  I also searched in the search window at the Start menu.

               

              I opened both C:\Users\DonBode\AppData\Roaming\Microsoft\Windows\Start Menu\Programs and C:\ProgramData\Microsoft\Windows\StartMenu\Programs but found nothing.

               

              I ran the program TS100430 and it said it was "successful."

               

              Ideas to fix this?

              • 4. Re: Error message

                I tried all of the suggestions listed above and still no luck.

                 

                I ran the program TS100430 and it said it was "successful."

                 

                In the reply from Mahesh it said to right click and "Show for all User accounts."  That option was not on my right-click, but I tried "Open all accounts" and "Explore all accounts."  I didn't find anything like $McReboot.  I also searched in the search window at the Start menu.

                 

                I opened both C:\Users\DonBode\AppData\Roaming\Microsoft\Windows\Start Menu\Programs and C:\ProgramData\Microsoft\Windows\StartMenu\Programs but found nothing.

                 

                 

                 

                Ideas to fix this?

                • 5. Re: Error message
                  Dinz

                  Hi sandyDo,


                  During the last update process, a registry key might remain after the update cycle is complete. In this situation, the update service may continue to request a system restart. Please run the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe  , restart the computer after the removal .

                  Reinstall you products from your account in  http://us.mcafee.com/root/login.asp

                   

                   

                   

                   

                  Regards,
                  Dinesh K

                   

                   

                  on 12/16/09 1:15:21 PM GMT-06:00
                  • 6. Re: Error message

                    That program was a disaster.  It locked my system up even after several reboots.  I could not run File Explorer and many other programs.  I had to go to the Safe Mode and go to the last Restore Point.  After that only a few programs gave me trouble.  In both instances, I found that even in Task Manager I could not stop a program.  All I got was a "Wait" cursor when I tried to highlight a non-responding program.   I then went to Control Panel and removed McAfee.  I am debating now about re-installing McAfee.  Once burned...  Can I be sure that I won't waste another four hours with this problem if I re-install?

                     

                    I saved the error log.  Just now I went to the copy I saved in Word and tried to open it.  I can't open Word!  All I get is "Wait" cursor.

                     

                    I paid for McAfee, so I hate to spend money on another virus program; however, I am not getting this to work and it is ruining everything.  I may have to reinstall Win 7 OS to recover from this.

                     

                    Help!

                    • 7. Re: Error message

                      I had to reinstall the Win 7 OS.

                       

                      Every program would lock up showing only the Wait cursor.  I could not even end a non-responding program with Task Manager.  All I saw was a Wait cursor.

                       

                      Beware of this "fix".  It was a disaster and consumed about 7 hours of my time overall.