Please provide the following information ;
What is the computer’s operating system ?
How old is the computer ?
Was the computer previously infected by malewares ?
Windows XP Media Center Edition Version 2002 Service Pack 3
3 years old
No previous malwares that I know of.
Uninstall the existing MVT from control panel;
Restart the computer , and download MVT from http://mvt.mcafee.com and after it completes post me the session id.
And may I know McAfee products were they installed through a disc ?
It was purchased as a download. I do not have an actual disk.
OK so I have uninstalled and re-installed. I get a new tab that opens in Firefox that states:
McAfee Virtual Technician This screen is opened so that the McAfee Virtual Technician can perform a necessary action in Firefox. Please ignore this screen and feel free to close it.Session
Your McAfee Virtual Technician
Session ID: 22664730
I hit next on the MVT and I get the following:
McAfee Virtual Technician cannot check your computer.
Cannot find McAfee products on your system. Click here for a list of supported products
Session ID will be assigned after scanning.
Sorry for the delayed response , could you please confirm whether do we use any other antivirus software in the computer or used in the past ?