4 Replies Latest reply on Dec 14, 2009 11:45 AM by garrettg84

    EPO 4.0 Software/Repository Management 'An unexpected error occurred.'

      I am not entirely sure what happened to the EPO Software Repository, but every time I click on the 'Software' link at the top of the page I get the 'An unexpected error occurred.' I am pretty new to EPO and I'm not sure where all to begin looking in logs to find anything related. I have touched pretty much every log file I could find on the box and can't find anything that I could determine to be related.

       

      The other symptom, any time I try to create a task that involves an agent deployment (HIPS, Baseline Monitor, etc.) I get to the configuration to select the 'Products and Components' and nothing appears. It just has a menu that has the text 'Select...' and nothing to actually select.

       

      Any ideas or thoughts?

        • 1. Re: EPO 4.0 Software/Repository Management 'An unexpected error occurred.'
          JoeBidgood

          Hmm... what you're describing could indicate a problem with the ePO database.

          Could you try and access the software tab again, and then check the end of the orion.log (in the server/logs folder) - what does it say?

           

          Regards -

           

          Joe

          1 of 1 people found this helpful
          • 2. Re: EPO 4.0 Software/Repository Management 'An unexpected error occurred.'

            From Access Log:

            130.163.7.80 - garrett.galloway.adm [14/Dec/2009:10:46:21 -0500] "GET /core/orionSection.do?sectionId=RepositoryMgmt HTTP/1.1" 500 13784

             

            From orion.log

             

            2009-12-14 10:46:22,383 ERROR [http-443-Processor22] [/RepositoryMgmt].[RepositoryMgmt]  - Servlet.service() for servlet RepositoryMgmt threw exception
            javax.servlet.jsp.JspTagException: 'end' < 0
            at javax.servlet.jsp.jstl.core.LoopTagSupport.validateEnd(LoopTagSupport.java:450)
            at org.apache.taglibs.standard.tag.rt.core.ForEachTag.setEnd(ForEachTag.java:53)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fforEach_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fotherwise_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fchoose_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspService(Unknown Source)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher. java:594)
            at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.ja va:505)
            at com.mcafee.orion.core.servlet.util.ServletUtil.include(ServletUtil.java:110)
            at com.mcafee.orion.core.servlet.util.ServletUtil.getIncludeAsString(ServletUtil.j ava:194)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.handleJspInclude(IncludeUrlTag.java :285)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:182)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005ftable_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$800(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke4(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fvbox_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$500(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke3(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcontent_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$400(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke2(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcorebody_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$100(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcore_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp._jspService(Unknown Source)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:469)
            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:403)
            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:301)
            at com.mcafee.orion.core.servlet.Forward.respond(Forward.java:130)
            at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:86)
            at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:48 )
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:469)
            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:403)
            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:301)
            at com.mcafee.orion.core.servlet.Forward.respond(Forward.java:130)
            at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:86)
            at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:48 )
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 174)
            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:525)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
            at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:482)
            at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
            at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)
            at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)
            at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:10 4)
            at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)
            at java.lang.Thread.run(Thread.java:619)
            2009-12-14 10:46:22,399 ERROR [http-443-Processor22] [/core].[core]   - Servlet.service() for servlet core threw exception
            javax.servlet.jsp.JspTagException: 'end' < 0
            at javax.servlet.jsp.jstl.core.LoopTagSupport.validateEnd(LoopTagSupport.java:450)
            at org.apache.taglibs.standard.tag.rt.core.ForEachTag.setEnd(ForEachTag.java:53)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fforEach_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fotherwise_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspx_meth_c_005fchoose_005f0(Unknown Source)
            at org.apache.jsp.tag.table.table_jsp._jspService(Unknown Source)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher. java:594)
            at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.ja va:505)
            at com.mcafee.orion.core.servlet.util.ServletUtil.include(ServletUtil.java:110)
            at com.mcafee.orion.core.servlet.util.ServletUtil.getIncludeAsString(ServletUtil.j ava:194)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.handleJspInclude(IncludeUrlTag.java :285)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:182)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005ftable_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$800(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke4(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fvbox_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$500(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke3(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcontent_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$400(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke2(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcorebody_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp.access$100(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp$masterRepository_jspHelper.invoke(Unknown Source)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.getBodyContent(IncludeUrlTag.java:2 64)
            at com.mcafee.orion.core.ui.tags.IncludeUrlTag.doTag(IncludeUrlTag.java:176)
            at org.apache.jsp.masterRepository_jsp._jspx_meth_orion_005fcore_005f0(Unknown Source)
            at org.apache.jsp.masterRepository_jsp._jspService(Unknown Source)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:469)
            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:403)
            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:301)
            at com.mcafee.orion.core.servlet.Forward.respond(Forward.java:130)
            at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:86)
            at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:48 )
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:691)
            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:469)
            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:403)
            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:301)
            at com.mcafee.orion.core.servlet.Forward.respond(Forward.java:130)
            at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:86)
            at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:48 )
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 174)
            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:525)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
            at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:482)
            at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
            at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)
            at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)
            at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:10 4)
            at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)
            at java.lang.Thread.run(Thread.java:619)

             

            For some reason when I browsed that file before, I was not seeing the 'RepositoryMgmt'. That or either it wasn't catching my eye scrolling through. Is there anything I can do to fix this up?

            • 3. Re: EPO 4.0 Software/Repository Management 'An unexpected error occurred.'
              JoeBidgood

              I don't recognise that exception, I'm afraid

              I would recommend opening a case with Support for this one - we'll probably need to have a closer look at the database.

               

              Regards -

               

              Joe

              1 of 1 people found this helpful
              • 4. Re: EPO 4.0 Software/Repository Management 'An unexpected error occurred.'

                Thanks for your time, I figured this may have been one of those issues that isn't the easiest to deal with.