3 Replies Latest reply on Dec 15, 2009 6:03 PM by geoperkins

    mcshield.exe Service terminated due to 9000ms timeout

      McAfee Security Center is always detected a problem with a stopped service process. McAfee chat technical support had me re-install Security Center. Which I did. But it did not fix the problem. This error occus after every "sleep" by Windows Vista. I support Windows systems for a living. This is not a user error. It is a problem with McAfee. Looking for McAfee technical support to respond with something other than "re-install". Thank you.

       

      The error in the Application log is as follows:

       

      Log Name:      Application
      Source:        McLogEvent
      Date:          12/13/2009 1:57:49 PM
      Event ID:      5051
      Task Category: None
      Level:         Error
      Keywords:      Classic
      User:          SYSTEM
      Computer:      Dell530
      Description:
      A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.
      The process will be terminated. Thread id : 2852 (0xb24)
      Thread address : 0x77BF5E74
      Thread message :

      Build VSCORE.14.0.0.435 / 5301.4018
      Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll
      by C:\Windows\system32\services.exe
      4(0)(0)
      4(0)(0)
      7200(0)(0)
      7595(0)(0)
      7005(0)(0)
      7004(0)(0)
      5006(0)(0)
      5004(0)(0)

      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="McLogEvent" />
          <EventID Qualifiers="49152">5051</EventID>
          <Level>2</Level>
          <Task>0</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2009-12-13T19:57:49.000Z" />
          <EventRecordID>20927</EventRecordID>
          <Channel>Application</Channel>
          <Computer>Dell530</Computer>
          <Security UserID="S-1-5-18" />
        </System>
        <EventData>
          <Data>C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe</Data>
          <Data>90000</Data>
          <Data>2852 (0xb24)</Data>
          <Data>0x77BF5E74</Data>
          <Data>
      Build VSCORE.14.0.0.435 / 5301.4018
      Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll
      by C:\Windows\system32\services.exe
      4(0)(0)
      4(0)(0)
      7200(0)(0)
      7595(0)(0)
      7005(0)(0)
      7004(0)(0)
      5006(0)(0)
      5004(0)(0)
      </Data>
        </EventData>
      </Event>