Sorry for the inconvenience caused, May I know which region you are from so that I can provide you with the concerned contact information.
There isn't a local McAfee office in Iceland but there is one in Denmark: http://service.mcafee.com/CustomerService.aspx?lc=1030&sg=CS&pt=1
You could use the online Chat for any country listed to save a long distance phone call.
When you click McAfee Support at the top of this page and then Home and Home office Support, then click Customer Service you will see the countries listed at top right and there is a link "My country is not listed" which will give the contacts for the head office for the local areas.
Dinesh, I'm in Iceland. From what I can see, my country falls under UK region. However, as described above, my attempts to access help there have been unsuccessful.
Peter - wrong. It doesn't matter what I choose (chat or email) or for what country (listed or not, responsible for my country or not) - the same form always pops up and I cannot proceed past it without providing a VALID phone number.
I've had this discussion before many times...it seems to not like the phone number unless it is inserted exactly as it wants it...let me do some searching for information on that and I will get back to you..
Meanwhile there is always Denmark phone help:
Ring på 3 5258321, hvis du vil tale med en medarbejder i kundeservice. Du skal oplyse din registrerede e-mail-adresse og dit bestillingsnummer. Opkaldet sker muligvis til gældende telefontakst.
Beregnet ventetid: 10-30 minutter
Åbningstid: 10:00-17:00 local, Mandag til fredag
Found my post from ages ago...
Enter the phone number as 000-xxx-xxxx where 000 is your area code and the balance is your 7 digit phone number and make sure you have the hyphens.
If you don't have a 7 digit phone number then you have to improvise with the country and city codes as well.
Dinesh - I'm sorry to be rude, but do you seriously think I could not figure that one out on my own?
Thank you, Peter. That is helpful and that DID work.
However, perhaps it could be passed on to McAfee to actually MAKE THAT CLEAR ON THE FORM so people like me don't have to spend an inordinate amount of time trying to figure this out, by posting to forums, etc.?
Incidentally, I would like to be able to email customer service in the UK. do you have any idea why this is not possible - they only offer live chat and I don't have time right now to download the program, wait for the chat person, etc. etc.