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Be careful that you don't also have McAfee Parental Controls turned on as they are not compatible with this product.
Neither are MSN Parental Controls: see: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100627
There are a number of similar products which may clash, see the Technical Support FAQ at top left of this page.
There is also a Chat line available if you wish to speak with a Technical Support person who is actually McAfee staff. (We are merely volunteers here). The same link will get you there.
Thanks, I'll check out the rest of the "clashing" programs. I don't have Parental Controls installed on any of the machines, nor MSN.
Failing that it may be due to a corrupted installation in which case try the following:
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site
Thanks. I'll give it a try.