3 Replies Latest reply on Dec 11, 2009 8:58 AM by exbrit Branched from an earlier discussion.

    Scan Returns Me to Protection Screen

      It is twelve months since this thread was started on not being able to start a manual scan and I have encountered the same issue.  The Scan option returns me to the Protection Status screen.   Also the Virtual Technician program will not install for me.  Four online chats/telephone conversations with McAfee have not resolved the manual scan problem.  I have successfully installed McAfee on three other machines (2 Vista machines, 1 XP) but not this particular XP machine.

       

      I have gone through the routines of removing other anti-virus programs, Control Panel removal and special clean utilities from vendors.  I have also tried the IEFIX and scripting suggestions (these did more harm than good, as Internet Explorer began to crash afte running them).

       

       

      Moved to your own thread as slightly different issue - Moderator

       

       

      Message was edited by: Ex_Brit on 11/12/09 7:04:55 EST AM