2 Replies Latest reply on Mar 16, 2010 9:08 AM by kwarr16

    Unable to upgrade from EPO4.0 to EPO4.5

      Hi

       

       

      i have followed the instructions from the installation manual of EPO4.5 but was not able to upgrade successfully.

      it keeps prompting that it is not able to backup the folder "D:/Mcafee".

       

      can anyone advise further?

       

      regards

        • 1. Re: Unable to upgrade from EPO4.0 to EPO4.5
          jstanley

          Try this:

          * Disable any server tasks you currently have enabled

          * Disable any security software running on the server (especially any AV product)

          * Restart all 3 EPO services immediatly before launching the upgrade

           

          Of course once the upgrade is complete you'll want to be sure and re-enable the server tasks and your security

           

          Also if you have not already done so make sure you have the appropriate files backed up before attempting the upgrade just incase something goes wrong. KB51438 lists everything you should backup:

          https://kc.mcafee.com/corporate/index?page=content&id=KB51438

          1 of 1 people found this helpful
          • 2. Re: Unable to upgrade from EPO4.0 to EPO4.5

            Hello All,

             

            I'm also having this same issue:"Setup was unable to backup the existing EPO folder, D:\epo4. Please close any applications that might be accessing that folder". I've disabled server tasks, av software and rebooted. I ran Processmon during the attempted upgrade and saw a few "ACCESS DENIED" errors at about the same time as the setup failure.

             

            C:\WINDOWS\system32\MsiExec.exe

            Date & Time:    3/15/2010 1:06:48 PM

            Event Class:      File System

            Operation:        IRP_MJ_SET_INFORMATION

            Result:  ACCESS DENIED

            Path:     D:\epo4

            TID:     5948

            Duration:          0.0007424

            Type:    SetRenameInformationFile

            ReplaceIfExists:            False

            FileName:         D:\Backup of epo4

             

             

            Any other suggestions?

             

            Thank you