1 Reply Latest reply on Dec 10, 2009 6:41 PM by Grif

    hello Everyone....Can someone help me how to eliminate a virus?

      I have bought viruscan, but until now I haven't been able to download it because my computer have a virus. The virus change the address I write, so I can't install de program.

       

       

      El mensaje fue editado por: tonyjota on 10/12/09 16:12:21 CST
        • 1. Re: hello Everyone....Can someone help me how to eliminate a virus?

          Unfortunately, you've given us very little information about your computer and the "virus" on your computer.. What operating system are you using? Make and model of the computer? The more information you give us, the better informed our answer will be.

           

          In the meantime, please try the steps below to download and run a couple of free malware scanners:

           

          Please try the steps below..

           

          On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

           

          Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

           

          How To Start In 'Safe Mode'

           

          Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
          http://www.besttechie.net/tools/mbam-setup.exe

           

          Malwarebytes Manual Updater link
          http://www.malwarebytes.org/mbam/database/mbam-rules.exe

           

          Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

           

          SuperAntispyware
          http://www.superantispyware.com/

           

          SuperAntispyware Manual Updater
          http://www.superantispyware.com/definitions.html
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          In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
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          Hope this helps.

           

          Grif