2 Replies Latest reply on Dec 10, 2009 4:46 AM by fjolivares

    Error 0xe002000a in Hp Notebook

      When I updated my Hp notebook and reboot, I get this error before authentication. I lost the key to decrypt but I remeber the password and user to log in.

       

      I have lost all the data? Could force decrypt without the encryption key?

       

      Where I get the daily code?

       

      Thanks

        • 1. Re: Error 0xe002000a in Hp Notebook

          You've pretty much lost your data if you can't find your recovery key I'm afraid. The error means the disk information has been corrupted, so probably you installed something else which overwrote the partition gap.

           

          Did you sign up for HP's key storage service? If so your key will be there and they can help you recover, if not, and when it said "Don't loose this information", and you really have lost it, I'm afraid all you can do is use the factory restore CD's and put your machine back to the OOB state (or clear the drive and install Windows again).

           

          Are you sure you lost the decryption key? That would solve your problems pretty easily if you could find it?

          • 2. Re: Error 0xe002000a in Hp Notebook

            Yes, I lost it, but in another 2 notebooks I keep the keys safe.

             

            Thanks