3 Replies Latest reply on Dec 9, 2009 10:57 AM by BalaSGS

    Installed Virus Scan can't connect to internet

      I'm trying to help my sister out in different state.  She had a virus and installed VirusScan.  After she did that she cannot connect to the internet.  She said there is an "X" on her Mcafee icon in the sys tray.  I would love to help her, but I don't have Mcafee.  Any advice or is there a toll free number she can call to get help.  She was able to access internet prior to install.  OS is XP. 2 Gig Ram, SP??? I'll find out later tonight, but I'm guessing it's still at SP2 that I installed a while ago.  Any help would be greatly appreciated.

       

      Jeff

        • 1. Re: Installed Virus Scan can't connect to internet

          Hi,

           

          Check to her that if she having any other antivirus also on the same PC (u required to uninstalled that before installing Mcafee or now).

          • 2. Re: Installed Virus Scan can't connect to internet

            Hi Jeff,

             

            Updating your SP3 could be one possibility, But You can try a few steps

             

            Step 1 : Open McAfee security center

            Step 2 : Click on ' Internet and Network ' -> Click Configure on the right side panel

            Step 3 : Click Advanced under Firewall protection is enabled.

            Step 4 : Click Restore firewall defaults on the Left side panel

            Step 5 : Click Restore Defaults.

             

            Restart the computer and check.

             

            If it still doesn't work

             

            Click on Start -> Click Run

            Type CMD

            Click Ok

            In the Black Prompt window

            Try Ping www.{any website name}.com

            If you see anything that says Replay 4 times on the screen , that means that Internet connection is present but something might be blocking it.

            If it says disconnected or any other message

             

            Then type

            ipconfig /flushdns

            ipconfig /renew

             

            Restart the computer and check..

             

            I hope the information above is useful for you

             

            Cheers

            Mary Christmas.. !!

            • 3. Re: Installed Virus Scan can't connect to internet
              BalaSGS

              Hi

              Please clarify and follow the steps suggested below

              Can you provide the version of McAfee you are running on the system?

              How do you connect to the internet (Cable,DSL , wireless…. )?

              If steps suggested by Mahesh didn’t work then, try to boot the computer in safe mode with networking let us know if the issue persist with internet connection. (Restart the computer and Tap the F8 button while system is booting up -> you would be getting windows advance menu options –> select Safe mode with networking)