the basic steps to start with a "blank" anti-virus directory and to make sure there are not actual issues with the current definitions would be
- Access the Operating System
- Stop Webwasher
- Remove contents of conf/antivirus or conf\antivirus folder
- Start Webwasher
- Perform a manual AV definition update
- Monitor if the Update works
If you like to troubleshoot the issue I recommend to file a ticket with technical support, as this is mainly a technical issue that needs to be looked at than a topic for discussion. To file a support ticket please use the Support Portal on mysupport.mcafee.com or call in the Support Hotline. We will be more than happy to have a look at the problem and see what is going on.
If possible, please attach a recent feedback to the ticket to allow us to quickly deal with the problem.
Thanks for you answer.
I will restart the Webwasher tonight and if the problem persists, i will open a Ticket tomorrow.
That sounds good, thank you very much.If you got any trouble please let me know.