6 Replies Latest reply on Dec 14, 2009 2:52 AM by DL1

    Spam E-Mail

      Most of our users receving spam e-mail from VIAGRA. How to stop receving these types of e-mail. Presently we are using VirusScan Enterprise Ver 8.5i

        • 1. Re: Spam E-Mail

          Hi,

           

          VirusScan will only detect viruses, unwanted programs, or threads coming together with the email, it does not detect spam.

           

          To stop spam from coming into your organization, you will need to get any of our multiple antispam solutions, Groupshield, Email and web Security appliances, McAfee Secure Messaging Service, etc...

           

          Please do not hesitate to contact us to see what is the solution that is more convenient for you and your environment.

           

          Kind regards,

           

          David.

           

           

          Message was edited by: David Lopez on 08/12/09 09:14:45 GMT
          • 2. Re: Spam E-Mail

            Mr. David Lopez

             

            Thank you for your response. Presently we are using Groupshield but still we are getting spam e-mail.

             

             

            Regards,

             

            Rahamathullah

            • 3. Re: Spam E-Mail

              Hi again,

               

              Then you should be able to block spam efficiently, please verify what is the score you set for the spam to be detected, normally a usual score threshold is 5, additionally add the spam score to all email  and check what is the score that Groupshield is giving to those spam (You can check this on the Internet header of the email), look if those emails have been scanned by Groupshield, if they have been scanned they will contain X-NAI headers on the Internet header. If the spam is scored with an inappropriate score for the content, please check the following article:

               

              KB59415 in our Knowledge Base, you can go directly and search for that article reference clicking here.

               

              After reviewing all of that and submitting the samples if necessary if the problem is not solved, please do not hesitate to open a case with support. No spam message should pass a McAfee spam filter and if that happens we will do all what is in our hands to block it and make sure that that type of spam never crosses the filter again, also we will analyze why it happened(Spammers use new techniques every day) and prevent it from happening in the future.

               

              Hope this helps,

               

              Kind regards,

               

              David.

              • 4. Re: Spam E-Mail

                Thank you Mr. David

                 

                I will check the threshold as advised by you and update accordingly.

                 

                Regards,

                 

                 

                Rahamathullah

                • 5. Re: Spam E-Mail

                  Mr. David

                   

                   

                  Please forward the steps to how to block the particular e-mail/domain by using groupshield.

                   

                   

                  Regards,

                   

                  Rahamathullah

                  • 6. Re: Spam E-Mail

                    Good morning,

                     

                    We have an article for this purpose. Please check our knowledge base and search for this article reference KB53642.

                     

                    Hope this helps,

                     

                    Kind regards,

                     

                    David.