2 Replies Latest reply on Dec 10, 2009 12:45 PM by Aldrin

    Activation Code - TP 2010 CD - where to find it

      My parents just bought the McAfee Total Protection 2010 CD at their local WalMart - they have installed the disk and done everything except when they get to the activation - it asks for a product key code - they cannot find it ANYWHERE in the box or on the CD sleeve or anything.  I am 2000 miles away from them, therefore cannot look myself - but they have told me they have looked through everything very thoroughly and nowhere can they find the product key code.  Anyone have any suggestions as to where exactly this code is?  I have contacted McAfee live chat several times and they were no help at all - they just told me to have them "look inside the box" - they couldnt tell me exactly where it is.

      Also - could it be that this particular box could've been shipped without a product key code? or is that unheard of??

      also - does anyone know - is their computer protected during this time that they have not been able to "activate" the product?

       

      any help would be appreciated...

       

      thanks in advance