Reimer, where did you buy the product and what exactly was it? If you paid online then simply download it from the German account page: http://home.mcafee.com/ change the country at top right if necessary.
If you bought a package that was to be delivered then you can speak to Customer Servce directly to check its status:
Um mit einem Kundendienstmitarbeiter zu sprechen, rufen Sie die Nummer 06 966404330 an. Möglicherweise werden Sie nach Ihrer für die Registrierung verwendeten E-Mail-Adresse und der Bestellnummer gefragt. Es fallen möglicherweise Telefongebühren an.
Geschätzte Wartezeit: 10-30 Minuten
Betriebszeiten: 09.00-18.00 local, Montag bis Freitag
Thanks for trying to help. I bought it online, but looking into my account it still says "waiting for payment" although they have debited my bank account 10 days ago. So they do not want to give me anything. As I am in South Africa right now do not want to pay huge telephone bills and wait for hours in a "Hotline". Would it not be better to train them in customer service by just reversing the payment?
I guess they are waiting for the payment to show up at their end...takes a while from the bank to them I guess. You could use the Customer Service Chat line.
Unfortunately we have no connection with that side of things.
The customer service number for South Africa is 011 707 5500.
Is this a long distance call for you Reimer?