Can you specify what is the type of internet connection you use (DSL/Wireless) ?
At that time which you are not able to access internet, do you receive any error messages onscreen ?
McAfee Online Community Moderator
I do not get any message except when I refresh or go to another page it just indicates I do not have any connection and shows me the diagnose window--just loses the connection. My connection is via cable (Time Warner). Again I did not have this problem before installing McAfee 2 days ago. Thanks for your help
Just want to clarify few things on this,
Did you get any pop ups from McAfee state “allow the apllication to access the internet”?
What is the operating system you use?
Do you have any third party security software installed in the system?
Check the following setting:
Click on manage network in the Left hand panel and click on “I trust the other computer on this network”.
If it’s already trusted then,
Click – Start- Click on Run (Press Win + R key in the Keyboard) – Type CMD- In the Command promt window type Ping www.google.com
Check if you get the reply from site.
I have Windows 7; this is a new computer and I transferred my McAfee to this computer on 11/28. It appears that I do not fully lose my Internet connection because real time data still streams in, However, the IE does not display any new pages (IE cannot display page) and the Dignose connection window shows up. I have no other protection programs. I have connected another computer to the same cable and that does not have this problem. This problem coincided with my McAfee installation and I have changed nothing else. It is mysterious what event times this out because even the timing between outage is inconsistent fro 5-30 minutes as best as I can tell.