1 Reply Latest reply on Nov 30, 2009 5:45 AM by Peter M

    How to activate my 15 months subscription?

      Hai all,

       

      I have recently bought a DELL PC with Mcafee 15 months subscription.the 30 days trial versioon is now over and i keep on getting pop ups saying that my compuetr is not protected.I have registered my account with the help of customer support.

      and i dont know how to proceed further in order to protect my Pc..Can some one of you help me on this?

       

      Pls let me know the details steps as what to do

       

       

      Message was edited by: Ex_Brit on 11/30/09 4:45 AM
        • 1. Re: Ho to activate my 15 months subscription?
          Peter M

          You have remnants of your old trial version still on your machine perhaps.  Try this:

           


          1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe).  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

          3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          If you can't find these files don't worry.  It just means that MCPR has done its job.

          4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site or Dell.