1 Reply Latest reply on Nov 27, 2009 1:47 AM by Peacekeeper

    error message

    muskytinker

      when turning on computer it goes very slow, freezes and comes up with message: the instruction at "0x00408473" referenced memory at "0x00000014". The memory could not be "written". It then asks me to click ok to terminate the program or click on cancel to debug the program. This message happens most times. Tried searching for an answer on the internet but comes up with many sites saying the can remove it and when scanned my computer say i have over 300 registry errors. Does not mcafee deal with these kind of errors? Whenever i have completed the error message and removed the box mcafee always pops up and says my computer is at risk and to fix problems which are mainly files and emails. Don't know where else to try and computer runs really slow. comes up with mcshield but don't know if that is microsoft or windows. i have tried technical helper and they cannot seems to help remove it. Has anyone any ideas

        • 1. Re: error message
          Peacekeeper

          Mcafee does not fix registry entries ie smae as a registry cleaner does it can fix entries a virus has added though. I myself feel registry cleaners can cause more harm than they fix. that said try the following

           

          First try updating your dat files a new 1 that covers the malware/issue might be available. If that gives no joy then:---

          Try scanning your PC in safe mode.i.e.

          Tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes wont be running.
          Go to "My Computer" (XP) or "Computer" (Vista), right-click the hard drive and select "Scan" from the drop-down menu.
          All you'll see is an extra taskbar icon which will show a progress report if you hover over it.

          or if still no good

           

          If things are still unstable or your want a second opinion then to be on the safe side scan with the free versions of these tools:

          http://www.superantispyware.com/superantispywarefreevspro.html

          http://www.malwarebytes.org/mbam.php
          If malwarebytes was already installed and the virus could be protecting itself against it try this
          In order to get Malwarebytes running, you'll need to rename the executable.. If Malwarebytes is already
          installed, open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file
          to something else, like "gogetum.com", then double click directly on the file to open the program.
          After updating the program, Run a full system scan using Malwarebytes

          Update both programs them before running them and let them clean anything they find. If they quarantine
          a file or fails to remove a file try to get a copy of it and send it to Mcafee using the virus submission path described here.
          https://www.webimmune.net/default.asp
          or
          http://vil.nai.com/vil/submit-sample.aspx