Please send us a sample for analysis to firstname.lastname@example.org, in a password-protected ZIP file (password - infected).
You can find detailed instructions for how to do this at <http://vil.mcafeesecurity.com/vil/submit-sample.aspx>
If you have a system where you can do a test scan, you may first wish to try our beta DailyDATs to get the latest detection available. You can find this on our web-site at:
Please include a description of the symptoms your system is experiencing, and any pertinent information about what AV Products you are using including company, version number (engine/dat numbers for McAfee Products) and results of the scan.
Due to the prevalence of network gateway AV products it is important that all submissions be zipped and the zip file password protected (with the password - infected). Some products will reject an email that contains a virus that is not sent in this way. In addition, often we receive a file that appears not to have been infected, to find later that the file was infected when it left the sender, and was cleaned somewhere along the line.
For additional information, our Virus Information Library page can be found at <http://vil.mcafeesecurity.com/vil/default.aspx>
All product-related questions and comments can be addressed through technical support and customer service, including:
* Product installation and update questions
* Product usage questions
* Specific operating system/version questions
* Assistance with detection and cleaning or removal of viruses or trojans
Use the following link to reach online technical support for McAfee products.
Single User/Retail Customers:
McAfee® Avert® Labs
A division of McAfee, Inc.
Please download the McAfee Stinger from HERE
Instructions for how to run Stinger are also on this page.
Once the Stinger has run, do not close the program. Please select "File" (top left) and you should see an option to Save a log file. Please post this here once saved.