1 Reply Latest reply on Nov 23, 2009 6:22 AM by JoeBidgood

    Debugging failed agent installs

      Hello,

       

      What is the best way to debug a failed agent install (the first I have come across)?  I have a PC in a remote office that won't let the 4.5 agent be installed and I wondered what the best way of debugging this was, as all the other PC's in that office installed the agent just fine.

       

      We use ePolicy 4.5.

       

      Thanks

        • 1. Re: Debugging failed agent installs
          JoeBidgood

          Hi...

           

          Your first port of call should be the agent install logs - frminst_<machinename>.log, and in the case of MA4 and above, MFEAgent.msi.log. The location of these files can vary depending on how the insall was done - you may need to search the machine for them. (They will most likely be in the user or system %temp% folders, in a folder called McAfeeLogs.)

           

          Regards -

           

          Joe