That is a known issue and there is no workaround to get sync working from a 5.x server side.
You must upgrade 4.x clients to 5.x to get it working again.
Thanks for your reply, but the fact is that I have 18,000 clients to upgrade; which, is far greater than a 5 day job. Anyway, I think i have no choice but to make a world wide communication that the Force Synch option does not work.
However, what now interests me is to know why technically this feature is not possible?
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When we reported this issue, McAfee told us that that it is not a bug but a design feature ("works as designed"). End of story.
While it was convenient to have, it does not seem to be terribly important. You just have to tell other party (client) to perform a sync.
By the way, EOL for 4.2 is coming, so better have those Clients upgraded.
Thanks Peter.. seems like I really have no choice but to make a communication about this "missing functionality."
anyway, thanks a lot for your replied.
What i understood is that the force synch is just not available for my old clients and i have to communicate to the administrators!!
I too have this issue but my machines have just been installed with Windows 7 (only 3 have the issue) I have always been on version 5 and above and have just recently upgraded to 18.104.22.168.
If I install the preboot file the machine simply does not sync until i remote onto the machine and force it from the client side. Not a big deal to be honest but I have a few machines on slower connections not downloading all the usernames and when the user reboots there username is missing.
I am however getting very good at boot machine once
I did call McAfee and they spoke to Tier 2 who confirmed there was no known issue ??? Dubious!
Make sure that Windows 7 firewall is open for TCP 5556.
worked for me, cheers
i think the trick is to never assume the local tech team have done their job right. haha
I fully share about the role of the local tech on site but in a wonder if the permeability of port 5556 is a role of the central product architect to highlight.