I've moved this thread to the Encryption v6 area, please let me know if you are on v5. Someone should be able to help you soon.
I have just spotted something that would inhibit someone finding the article in the KnowledgeBase. The error in the article is slightly different, which is enough to cause a search to fail.
Article KB60196 states: Error e0020022 Unknown
Where the actual popup error is Error: 0xe0020022.
Anyone searching the KnowledgeBase using 0xe0020022 or "0xe0020022" would not find the mentioned article with ease.
So I will pull this article in and add the full error string to assist others in finding it.
I find the community useful to assist in updating articles to assist others.
Knowledge Analyst (Global Online Services)
Were you aware of the encryption on the laptop when you purchased it?
If no, I would go back to the person who sold it to you and I would ask to remove/fix it, depending on your "need' to have SafeBoot/Mcafee installed.
If yes, I would still go back to the person who sold it and I would ask to fix it.