Please check the below link:
click on forgot password
You can also contact out customer Service:
Telephone Customer Service
To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
The answer is actually quite simple, <removed >
However, I'm not 100% sure I should tell you... As an Admin, I would be very frustrated if a user disabled their AV without my permission. How do people know you have a legitimate need for the information?