Please check the below link:
click on forgot password
You can also contact out customer Service:
Telephone Customer Service
To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
Moving thread to VSE area.
The answer is actually quite simple, <removed >
However, I'm not 100% sure I should tell you... As an Admin, I would be very frustrated if a user disabled their AV without my permission. How do people know you have a legitimate need for the information?
it is possible and there is a process to reset lost VSE passwords
For obvious security reasons we cannot make the process public. Please call corporate tech support, in which we will validate your need for the reset and assist with the process.