1 Reply Latest reply on Nov 16, 2009 6:25 AM by Peter M

    can anyone help?

      NEW PC WITH WIN7 O/S

      ACCESS INTERNET VIA WIRELESS CONNECTION

      WENT TO DOWNLOAD FROM MCAFEE .COM SOME ADDITIONAL SECURITY

      HAD THE WARNINGS DO YOU ALLOW THIS SITE/PROGRAM TO ACCESS PC? YES

      AFTER THIS MESSGAE CAME UP NO INTERNET CONNECTION DETECTED THEREFORE CANNOT ACCESS REMOTE SERVER?

       

       

      WHAT AM I MISSING HERE?

        • 1. Re: can anyone help?
          Peter M

          Please don't use all caps as it's difficult to read and is regarded in forum circles as "shouting".

           

          Do you have any other protection software installed?

           

          McAfee relies on Internet Explorer being set to defaulta.

           

          Go to IE Tools/Internet Options/Advanced and click Reset.

          OK any prompts and click Apply/OK

          Close and reopen IE.

          Go to Tools/Manage Add-Ons and re-enable all the add-ons.

           

          See if it works now.

           

          Another thing that can stop it installing is infection so download, so do an online scan here: http://www.eset.com/onlinescan/