Sorry about the name Peter.I worked with Tech support for the last 2 weeks, they have no clue to the problem.No need to reply I guess I will wait this 1 problem out.I got a Automatic Update & the date changed.I guess I can pretty much rule my computer out.
I'll add this to the agenda of our Monday Conference Call with McAfee. See what they say....again.
I apprecxiate Peter.Have a good weekend.
Thanks and you too Steve.
One of the technicians has suggested this:
Mclogs Windows XP
c:\document and setting\all user\application data\McAfee
Windows Vista or Win 7
Run Mer tool (Document ID: TS100049)
1. Download MERTool_2_1_7.zip and save this file to your desktop:
2. Extract the MERTool_2_1_7.zip to your desktop.
3. Locate the file mertool.exe on your desktop and double-click to run it.
4. The MERTool will create a file called Results.tgz, please select where you wish this file to be created.
Note: It is recommended that you create this file on the desktop.
5. Click Save. This process will take approximately 5 minutes.
Attach the logs zipped to your reply along with a screen shot if possible of the Security Center.
I followed the directions & ran that mer tool.It took 5 minutes just like you said.I don't see the log when it finished.Is this to be a fix or just something for the tech to look at.I am not that great on the computer, however it did run.I don't see the log.If I go to all users application data/McAfee I see the MSC file that has a log in it.It has alot of text documents but when I look at the date they were created on 11/8/09. The only files it put in the log created today is 1 DAT files EVENTS.DAT Is that what you guy's want to look at. Peter I should have told you that as the day goes on & I check the sercurity center the DATE does change.Don't Be Mad at me,If that is how the program is supposed to run I can deal with that.I thought like other versions when you get a automatic update the sercuity center Update Check Date would change immediatly.Also Peter the files was mer tool 2_1_5 not 2_1_7.I am trying to send you the folder MSC that has that Events.dat file.I don't know how to send you the folder but I am making a attempt to get you the files created today.
Sorry I didn't Provide you with all the data.I thought the Update Check on the main sercurity page changes as soon as you get a automatic update.1 day the date didn't chage the next morning the date changed just fine I think I told you that.
You Did Alot Of Work for me & I REALLY APPRECIATE Peter.
Thanks A Million
You know at the bottom of the main security page it say's Confiure & About.When I hit about I can see by the virus scan the last update was 11/1709 & the DAT number increases correctly.I ran that mertool I thought the date would change on the main page.It say's last update check 11/16/09.But again if I look at the virus scan when I hit about I see it did recieve the update.Now as the day goes on what usually happens is the date on the main page will change to today's date.Again I thought that after you get a update the date should change immediatly.Am I wrong or should it change when you recieve a automatic update.
I am glad it is just the date compared to what I see other people going through.The date will change eventually.Again I thought that after I ran the mertool that the date would change.
"Update Check" & "Last Scan" should reflect things correctly. I may have given you the wrong tool.
Run this one to get the logs and attach them to your reply:
Download and save MCLOGS.exe from
[note: make sure that when you click on this URL, you get the whole thing -- it
ends with MCLOGs.exe]
Double click on the MCLOGS.exe
Have it save the result on your desktop.