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Your sisters company can reset the password for you. SafeBoot 4.2 was only sold to corporations, not individuals, so the reset process can always be handled by the helpdesk who bought the product.
The company she used to work for is not in the United States. They are somewhere in Europe. I look them up on the Internet but the numbers found is not a working number? Can someone assist me to recover the password or tell me what tool I need to use to help me logon to the computer. Thanks
There's no way for you to get in without the password or recovery details, nor us.
you need to contact the company who owns the laptop - only they can bypass the encryption.
if you can tell me the two id numbers from the pre-boot recovery page (database ID) I can probably look up the right contact details for you.