2 Replies Latest reply on Nov 13, 2009 5:57 AM by JSWAIN

    Please Help Me

    kitaboo21

      um. my computer is saying that there is a virus but when i scan it with mcafee i have 6 problems but when i go to fix it there is only 3 up there to fix. what do i do

        • 1. Re: Please Help Me
          Peter M

          Moved to Malware Discussion.


          Please include the following information:


          What is your operating system, service pack and are you up to date with Microsoft update?  There are two ways of checking this.  Go to Start/Run and type in winver then click the Enter key.  Or, right-click My Computer in the Start Menu or on your desktop (or Computer in Vista) and select Properties.  Post what it says.


          What McAfee products do you have?  Right-click the taskbar icon and select Open SecurityCenter and then click "View Details" or "About" at the lower right of the new window.  Post the details from each module.


          You could try scanning in Safe Mode, reached by tapping F8 while booting up, then go to My Computer (Computer in Vista/Windows 7) and right-click the hard drive and select "Scan".   You'll just see an extra taskbar icon and hovering over it will give you a progresss report.


          This can take a while.


          Those other items may not be considered dangerous by VirusScan.


          You could get a second opinion by downloading the free version of these two tools.  Update them first and then run.  Let them remove anything they find and reboot immediately if asked to.


          http://www.superantispyware.com/superantispywarefreevspro.html


          http://www.malwarebytes.org/mbam.php

           

           

          Message was edited by: Ex_Brit on 11/10/09 5:57 AM
          • 2. Re: Please Help Me

            Run the latest McAfee Stinger , this should help.