2 Replies Latest reply on Aug 10, 2011 11:55 AM by Dinz

    How's your search for answers going?

    Tracy Romine

      I would appreciate a two-second comment here on how your Support experience at McAfee is going?  It's likely you're only here because of a frustrating situation with a product.  Are you finding answers?  Are you not sure where to look?  Are you ready to send us flowers or a bomb?  Please share, as this will help us know what's right, and what's wrong.




      Tracy Romine

      WW Consumer Support Product Manager

        • 1. Re: How's your search for answers going?

          so far this has taken 3 hours of ringing "Customer Service", and speaking to different "tiers" of staff - they do not know what they are talking about.  Abby told me my call was being recorded - I really hope it was, as it is a shocking reflection on Mcafee if this is the level of knowledge..............  I would be happy to talk about it further.

          Fwd: Fw: Non recept of Refund (McAfee Customer Service (#6356-244866473-6809))

          Follow up/MCAFEE











          law amanda to McAfee, vickyiddon, shelleyashcroft

          show details 21:22 (11 hours ago)



          To whom it may concern


          What is McAfee's refund policy?



          What is McAfee's refund policy?

          Summary: This document explains how to obtain a refund for McAfee products.


          If your request is within 30 days of a product purchase we will gladly provide you a full refund. McAfee does not provide partial refunds.

          If you are an individual user and acquired products or services for your personal use (i.e. not for business purposes), you may cancel your purchase from McAfee and obtain a refund within a set time frame from the original purchase. If the purchase is outside the following time frames, the refund will be denied.

          • 30 days for Subscription Services
          • 30 days for Perpetual Product Download
          • 30 days for Retail products.
          If your subscription has been automatically renewed, McAfee will gladly provide you a full refund if your request is made within 60 days of being charged.
          ---------- Forwarded message ----------
          From: <shelleyashcroft@hsbc.com>
          Date: 2 August 2011 18:21
          Subject: Fw: Non recept of Refund
          To: amanda-law@blueyonder.co.uk



          Mrs Law,


          Below email confirmation as requested.


          Kind Regards

          Shelley Ashcroft
          Coaching Manager | The HSBC Group HBEU
          Direct Banking
          HSBC Premier Direct

          Phone7456 8190


          Protect our environment - please only print this if you really have to!


          ----- Forwarded by Shelley ASHCROFT/HBEU/HSBC on 02/08/2011 18:19 -----
          From:David WITT/HBEU/HSBC
          To:Shelley ASHCROFT/HBEU/HSBC@HSBC
          Date:02/08/2011 18:19
          Subject:Non recept of Refund


          Dear Mrs. A. J. Law


                  Further to our conversation this evening, I am writing to confirm that the refund for £44.99 from McAfee has not been received into the account ending 9163 which is directly related to the card that McAffe claim to have processed the refund on ending 0441. I Hope this e-mail is sufficient. If you require further assistance please do not hesitate to contact us on 08457707070.


          Please do not reply to this e-mail as the address sent from does not receive incoming messages.
          Thank You


          Kind Regards

          David WITT
          Forth House 11/12 Lochside Place, Edinburgh

          Phone7456 8190


          Protect our environment - please only print this if you really have to!


          HSBC Bank plc
          Registered Office: 8 Canada Square, London E14 5HQ
          Registered in England - Number 14259
          Authorised and regulated by the Financial Services Authority
          ----------------------------------------- SAVE PAPER - THINK BEFORE YOU PRINT! This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely secure, error or virus-free. The sender does not accept liability for any errors or omissions.




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          Message was edited by: amanda1977 on 03/08/11 09:42:15 IST
          • 2. Re: How's your search for answers going?

            Hi Amanda,


            Aplogize for the inconvenience caused  here , could you please let us know if you had used any other email address for subscribing your McAfee programs. As we do not have McAfee subscription information with your email address at @blueyonder.co.uk .  Please click on my user avatar here and send me a private message with the email address that you have used to subscribe for McAfee programs and please confirm if you still haven’t received the refund money and we shall facilitate required actions .


            Please do not provide your email adress on public forums for privacy reasons.