3 Replies Latest reply on Nov 9, 2009 9:09 AM by JSWAIN

    Total Protection - bought through Digital River download link gives me nothing but a HTML document (and not a .exe)

      Hi,

      I hope someone can please help. I bought Total Protection through Digital River. The download link I was sent just gave me access to McAfeeOnlineServiceInfo.html and no .exe file. This just contained further instructions for going to the "Go to the McAfee homepage" and downloading from there, but obviously McAfee has no knowledge of that purchase as it wasn't bought through them. I have emailed support at McAfee and Digital River several times and followed all their instructions, but still the only thing I can download in the 1.26kb html doc. I have tried from another machine as well. If this cannot be resolved (as support don't seem to be able to understand my specific issue) I need to know how I can get my money back. Thanks.