You say McAfee Total Protection 2010, I'm assuming yoiu have purchased the box set that is labelled as such but is in fact the 2009 product with built-in guaranteed upgrade to the 2010 products once they are released. They are still in beta testing.
Have you tried unchecking the "Scan using minimal computer resources" for a faster scan?
Double-click the taskbar icon to open SecurityCenter
Click Advanced Menu (bottom)
Click Configure (left)
Click Computer & Files (top left)
Click Advanced (right)
Click Scheduled Scan (left)
Uncheck the item I mentioned, click Apply and OK and close SecurityCenter
See if that helps. (See attached thumbnail).
Scanning can take a long time depending on how much there is to scan especially if there are a lot of zipped files as VirusScan has to unpack each one.
Sometimes it's wiser to cancel the Scheduled Scan and do a manual one instead where you can at least select more finely what is scanned.
In the steps above instead of clicking Scheduled Scan click Manual Scan instead and configure it there.
Meanwhile I'll pass on your Virtual Technician log for analysis.
By the way this forum is only one part of Technical Support. There is also Chat support available through McAfee Support at top left/Home & Home Office Support.
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I just tried this now. It is still at 52%. I will report back in a couple of hours but so far it still seems to be scanning at the same pace
You would have had to stop the current scan for the setting to take effect. Then see if it happens the next time. A quick way to check would be to stop the current scan and make sure those settings are as shown. Then schedule a scan for a short time from now.
Still no improvement. A couple hours later and I'm only at 58%.
Can anybody out there give me a hand? McAfee Tech Support?
BTW, is there a better way to in touch with tech support? This is the first time I've used this forum (or really had issues with McAfee).
oh oops...i didnt stop the current scan. I'll do that right now and reset and then initiate a new scan. Thanks...I hope this works.
Well unfortunately, changing that setting didn't do much. Its been scanning for over 30 minutes and its still only at 2%. Is there anything else that I can try? I don't get why it's so slow...the product box said that it would support Windows 7. I had Vista on this machine previously with last years version of McAfee and it worked great.
I'm really kicking myself for losing my receipt. I can't even take it back to the store now. I had so much faith in McAfee products that it didn't even cross my mind to hold on to the receipt.
I'm pretty disappointed.
Thanks Ex-Brit for all your advice so far.
It does support Win 7 x86 and x64 I can promise you as I had both (now only x64). The newer actual 2010 which I am also beta testing on a spare Win 7 is faster, but that's no consolation to you at present.
As it's the weekend and McAfee people on this forum are few and far between I can only suggest the actual Technical Support Chat available here: http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS&st=CHAT.
If UofT is what I think it is then you are local to me and they are available 24/7.
If you just bought the product within the last 30 days then there is free phone support too: http://service.mcafee.com/FAQDocument.aspx?id=TS100429&lc=1033
(For anyone reading this - the latter is available in N. America only).