7 Replies Latest reply on Nov 11, 2009 5:51 AM by rana2k26

    Problem installing Internet Security 2010 on XP SP3 and IE 8

      I have purchased Internet Security 2010 and got it on a cd from amazon.

       

      I uninstalled the previous version of Mcafee i had on my pc from Control Panel. Then I had run the mcpr.exe as well - also removed folders named mcafee from Program Files & user/application data. After reboot, I am trying to install from the cd. The programs are getting downloaded but as soon as the installation starts for Security Center component, it fails after 2-3 mins- I have got red cross marks appearing against all the components and says Either run install once again or run the Virtual Tech Support tool.

       

      I have run the Virtual Tech support and the log file it created is pasted below. Can you please advise me what is going wrong? I have tried installing from the cd also instead of downloading but still facing the same issue. The entire process has been repeated 5-6 times.

       

      Any help will be much appreciated.

       

       

      MVT  Information
      MVT Version:5.5.0.0
      System Information
      Operating System:Microsoft Windows XP Professional (Build 2600)
      Service Pack:Service Pack 3.0
      Language:0809
      Internet Explorer Version:8.0
      Internet Explorer Language:en-gb
      System Drive Type:NTFS
      Physical Memory Available:261372
      Physical Memory Total:1038712
      Virtual Memory Available:2055652
      Virtual Memory Total:2097024
      System Architecture:x86 Family 6 Model 14 Stepping 12Genuine Intel(R) CPU T2080 @  1.73GHz
      Date Time:11/08/2009 20:26:22
      Time Zone:GMT -00:00
      Product Details
      Product Name:SecurityCenter
      Product Version:9.15.135
      Language:en-gb
      Partner:McAfee
      Health Check Details
      Registry1 Registry key(s) incorrect
      Expected Registry Value not Present
      Expected : present
      Existing : not  present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSM Install  Dir
      File6 file(s) incorrect
      Expected File not Present
      File: C:\Program Files\Common  Files\McAfee\Installer\mcinst.exe
      Expected File not Present
      File:  %MSM_INSTALL_DIR%\McSmpUi.dll
      Expected File not Present
      File:  %MSM_INSTALL_DIR%\McSmtTsk.dll
      Expected File not Present
      File:  %MSM_INSTALL_DIR%\McSmtStr.dll
      Expected File not Present
      File:  %MSM_INSTALL_DIR%\McSmtFwk.exe
      Expected File not Present
      File:  %MSM_INSTALL_DIR%\McSmtMsg.inf
      Process1 process(s) incorrect
      Expected process not running
      Expected : running
      Existing : not  running
      Process: C:\Program Files\Common  Files\mcafee\mna\McNAsvc.exe
      Service2 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing :  stopped
      Service: mcmscsvc  C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
      Expected Service State Incorrect
      Expected : running
      Existing :  stopped
      Service: McNASvc  "c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe"
      COMOK
      Top IssuesOK
      SYSTEMOK