7 Replies Latest reply on Nov 10, 2009 5:46 AM by HS3

    Windows XP freezing after Safeboot install - Dell E6400

      Hi,

       

      We have Safeboot installed on over 65 machines and this is the first time we have encountered this problem.  A Dell E6400 had a clean install of XP put on it and then all the other software that we use in-house.  Everything was going swimmingly until Safeboot was installed, when XP would freeze a short while after booting up.  Safemode works fine.  So, that would point to it being some sort of software or driver installed that is causing the problem.  I have disabled all start up items, didn't make a difference, and I disabled all the Dell utilities, no difference, I disabled all drivers bar the essentials, no difference.  There is a lot of software installed on this machine, and it is up to date with all latest Windows updates.  I'm listing all installed software below, can anyone spot anything they think might be causing a problem...? Or indeed have any ideas on what I can do??

       

      Thanks!

       

      INSTALLED SOFTWARE (179) - COMPUTER1 - 06/11/2009 13:47:46

       

      3D Windows XP Screen Saver   
      AC COM (API & Excel add-in) 1.2    Ver: 1.2
      AC Desktop 2.8.11    Ver: 2.8.11
      Adobe Acrobat 7.0 Standard    Ver: 7.1.0    Installed: 21/10/2009
      Adobe Acrobat 7.1.0 Standard    Ver: 7.1.0    Installed: 21/10/2009
      Adobe Download Manager    Ver: 1.6.2.48
      Adobe Flash Player 10 ActiveX    Ver: 10.0.32.18
      Adobe Flash Player 10 Plugin    Ver: 10.0.32.18
      Adobe Shockwave Player 11.5    Ver: 11.5.1.601
      Axosoft OnTime 2007 Windows   
      BioAPI Framework    Ver: 1.0.1    Installed: 21/10/2009
      BlackBerry Desktop Software 5.0    Ver: 5.0.0.11
      BlackBerry Desktop Software 5.0    Ver: 5.0.0.11    Installed: 21/10/2009
      BlackBerry® Media Sync    Ver: 2.0.27    Installed: 21/10/2009
      CCleaner (remove only)   
      CODA XMLi    Ver: 10.10.0000    Installed: 22/10/2009
      CODA XMLi    Ver: 10.10.0000    Installed: 22/10/2009
      CODA-Financials Client    Ver: 10.10.0000    Installed: 22/10/2009
      CODA-Financials Client    Ver: 10.10.0000    Installed: 22/10/2009
      Compatibility Pack for the 2007 Office system    Ver: 12.0.6425.1000    Installed: 21/10/2009
      Crystal Reports Viewer XI    Ver: 12.0.0    Installed: 22/10/2009
      DeepBurner v1.9.0.228        Installed: 10/21/2009
      Defraggler (remove only)   
      Dell ControlPoint System Manager    Ver: 1.3.00000    Installed: 21/10/2009
      Dell ControlVault Host Components Installer    Ver: 1.7.324.55    Installed: 21/10/2009
      Dell Security Device Driver Pack    Ver: 1.3.039    Installed: 21/10/2009
      Dell Touchpad    Ver: 7.2.101.216
      Dell Webcam Central    Ver: 1.01.04
      GLSU    Ver: 4.0.3    Installed: 22/10/2009
      Google Toolbar for Internet Explorer   
      Google Toolbar for Internet Explorer    Ver: 1.0.0    Installed: 21/10/2009
      Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)    Ver: 1
      Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)    Ver: 1
      Hotfix for Windows Media Format 11 SDK (KB929399)        Installed: 21/10/2009
      Hotfix for Windows Media Player 11 (KB939683)        Installed: 21/10/2009
      Hotfix for Windows XP (KB952287)    Ver: 1    Installed: 21/10/2009
      Hotfix for Windows XP (KB954550-v5)    Ver: 5    Installed: 21/10/2009
      Hotfix for Windows XP (KB961118)    Ver: 1    Installed: 21/10/2009
      Hotfix for Windows XP (KB967048-v2)    Ver: 2    Installed: 21/10/2009
      Hotfix for Windows XP (KB970653-v3)    Ver: 3    Installed: 21/10/2009
      HyperSnap 6    Ver: 5
      IDT Audio    Ver: 1.0.6159.0    Installed: 21/10/2009
      ImgBurn    Ver: 2.5.0.0    Installed: 21/10/2009
      Integrated Webcam Driver (1.06.03.0309)      Ver: 1.06.03.0309
      Intel PROSet Wireless   
      Intel(R) Graphics Media Accelerator Driver   
      Intel(R) Network Connections Drivers    Ver: 14.0
      Intel(R) PROSet/Wireless WiFi Software    Ver: 12.04.0000    Installed: 21/10/2009
      Intel® Matrix Storage Manager   
      J2SE Runtime Environment 5.0 Update 18    Ver: 1.5.0.180    Installed: 22/10/2009
      Java 2 Runtime Environment, SE v1.4.2_19    Ver: 1.4.2_19    Installed: 21/10/2009
      Lotus Notes 8.0.2    Ver: 8.02.8221    Installed: 22/10/2009
      McAfee Agent    Ver: 4.0.0.1421    Installed: 22/10/2009
      McAfee VirusScan Enterprise    Ver: 8.6.0    Installed: 21/10/2009
      MetaFrame Presentation Server Client    Ver: 9.200.44376    Installed: 21/10/2009
      Microsoft .NET Framework 1.1   
      Microsoft .NET Framework 1.1    Ver: 1.1.4322    Installed: 21/10/2009
      Microsoft .NET Framework 1.1 Security Update (KB953297)   
      Microsoft .NET Framework 2.0 Service Pack 2    Ver: 2.2.30729    Installed: 21/10/2009
      Microsoft .NET Framework 3.0 Service Pack 2    Ver: 3.2.30729    Installed: 21/10/2009
      Microsoft .NET Framework 3.5 SP1   
      Microsoft .NET Framework 3.5 SP1    Ver: 3.5.30729    Installed: 21/10/2009
      Microsoft Base Smart Card Cryptographic Service Provider Package   
      Microsoft Compression Client Pack 1.0 for Windows XP    Ver: 1    Installed: 21/10/2009
      Microsoft Kernel-Mode Driver Framework Feature Pack 1.5        Installed: 21/10/2009
      Microsoft Office 2003 Resource Kit    Ver: 11.0.5614.0    Installed: 21/10/2009
      Microsoft Office PowerPoint 2003 Template Pack 1    Ver: 11.0.5614.0    Installed: 21/10/2009
      Microsoft Office PowerPoint 2003 Template Pack 2    Ver: 11.0.5614.0    Installed: 21/10/2009
      Microsoft Office PowerPoint 2003 Template Pack 3    Ver: 11.0.5614.0    Installed: 21/10/2009
      Microsoft Office Professional Edition 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
      Microsoft Office Project Professional 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
      Microsoft Office Visio Professional 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
      Microsoft redistributable runtime DLLs VS2005 SP1(x86)    Ver: 8.0.50727.762    Installed: 22/10/2009
      Microsoft Silverlight    Ver: 3.0.40818.0    Installed: 21/10/2009
      Microsoft SQL Server Native Client    Ver: 9.00.3042.00    Installed: 21/10/2009
      Microsoft User-Mode Driver Framework Feature Pack 1.0        Installed: 21/10/2009
      Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053    Ver: 8.0.50727.4053    Installed: 21/10/2009
      Microsoft Visual C++ 2005 Redistributable    Ver: 8.0.56336    Installed: 21/10/2009
      Mozilla Firefox (3.5.3)    Ver: 3.5.3 (en-GB)
      MSXML 4.0 SP2 (KB954430)    Ver: 4.20.9870.0    Installed: 22/10/2009
      MSXML 6.0 Parser    Ver: 6.00.3883.8    Installed: 21/10/2009
      MSXML4.0 redistributable    Ver: 4.0.0.0    Installed: 22/10/2009
      NetSupport Manager    Ver: 10.50.0001    Installed: 22/10/2009
      Notepad++    Ver: 5.3.1
      PowerDVD    Ver: 8.1    Installed: 22/10/2009
      RICOH R5C83x/84x Media Driver Ver.3.53.02    Ver: 3.53.02
      Roxio Activation Module    Ver: 1.0    Installed: 22/10/2009
      Roxio Creator Audio    Ver: 3.5.0    Installed: 22/10/2009
      Roxio Creator Copy    Ver: 3.5.0    Installed: 22/10/2009
      Roxio Creator Data    Ver: 3.5.0    Installed: 22/10/2009
      Roxio Creator DE    Ver: 3.5.0    Installed: 22/10/2009
      Roxio Creator Tools    Ver: 3.5.0    Installed: 22/10/2009
      Roxio Drag-to-Disc    Ver: 9.1    Installed: 22/10/2009
      Roxio Express Labeler 3    Ver: 3.2.1    Installed: 22/10/2009
      SAP Business Explorer    Ver: 7.10
      SAP GUI 7.10    Ver: 7.10 Compilation 2
      SAPSetup Automatic Workstation Update Service   
      Security Update for Windows Media Player (KB952069)        Installed: 21/10/2009
      Security Update for Windows Media Player (KB954155)        Installed: 21/10/2009
      Security Update for Windows Media Player (KB968816)        Installed: 21/10/2009
      Security Update for Windows Media Player (KB973540)        Installed: 21/10/2009
      Security Update for Windows Media Player 11 (KB954154)        Installed: 21/10/2009
      Security Update for Windows XP (KB923561)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB923789)   
      Security Update for Windows XP (KB941569)        Installed: 21/10/2009
      Security Update for Windows XP (KB946648)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB950762)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB950974)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB951066)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB951376-v2)    Ver: 2    Installed: 21/10/2009
      Security Update for Windows XP (KB951748)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB952004)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB952954)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB954459)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB955069)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB956572)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB956744)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB956802)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB956803)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB956844)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB957097)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB958644)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB958687)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB958869)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB959426)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB960225)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB960803)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB960859)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB961371-v2)    Ver: 2    Installed: 21/10/2009
      Security Update for Windows XP (KB961501)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB968537)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB969059)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB970238)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB971486)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB971557)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB971633)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB971657)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB971961)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB973354)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB973507)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB973525)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB973869)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB974112)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB974455)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB974571)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB975025)    Ver: 1    Installed: 21/10/2009
      Security Update for Windows XP (KB975467)    Ver: 1    Installed: 21/10/2009
      Shockwave Director 11.0.3   
      Snapform Viewer 1.6.02   
      Sonic CinePlayer Decoder Pack    Ver: 4.2.0    Installed: 22/10/2009
      SRS Premium Sound    Ver: 1.08.1400    Installed: 21/10/2009
      TaskSwitchXP    Ver: 2.0.11
      Tweak UI   
      Update for Microsoft .NET Framework 3.5 SP1 (KB963707)    Ver: 1
      Update for Windows XP (KB898461)    Ver: 1
      Update for Windows XP (KB943729)        Installed: 22/10/2009
      Update for Windows XP (KB951978)    Ver: 1    Installed: 21/10/2009
      Update for Windows XP (KB967715)    Ver: 1    Installed: 21/10/2009
      Update for Windows XP (KB968389)    Ver: 1    Installed: 21/10/2009
      Update for Windows XP (KB973815)    Ver: 1    Installed: 21/10/2009
      VLC media player 1.0.2    Ver: 1.0.2
      VMware Infrastructure Client 2.5    Ver: 2.5.0.64217    Installed: 22/10/2009
      VMware Infrastructure Update    Ver: 2.5.0.64217    Installed: 22/10/2009
      VPN Client   
      WebFldrs XP    Ver: 9.50.7523    Installed: 21/10/2009
      Windows Defender    Ver: 1.1.1593.21    Installed: 21/10/2009
      Windows Driver Package - Dell Inc. PBADRV System  (01/07/2008 1.0.1.5)    Ver: 01/07/2008 1.0.1.5
      Windows Genuine Advantage Notifications (KB905474)    Ver: 1.9.0040.0    Installed: 21/10/2009
      Windows Genuine Advantage Validation Tool (KB892130)        Installed: 21/10/2009
      Windows Genuine Advantage Validation Tool (KB892130)    Ver: 1.7.0069.2
      Windows Media Format 11 runtime   
      Windows Media Format 11 runtime        Installed: 21/10/2009
      Windows Media Player 11   
      Windows Media Player 11        Installed: 21/10/2009
      Windows PowerShell(TM) 1.0    Ver: 2    Installed: 21/10/2009
      Windows PowerShell(TM) 1.0 MUI pack    Ver: 2    Installed: 22/10/2009
      WinZip 11.1    Ver: 11.1.7466    Installed: 21/10/2009
      ZPDF   
      Zune Desktop Theme    Ver: 1.0.5341.0    Installed: 21/10/2009