8 Replies Latest reply on Nov 10, 2009 7:03 AM by Turift

    failed to upgrade epo 4.0 patch 5 " The wizard was interrupted before Mcafee ePolicy   Orchestrator could be completely installed"

      Hi..

       

           i have problem regarding patch 5 upgrade. Currently im running epo 4.0 patch 4. I try to upgrade 3 times and

      got same error message "The wizard was interrupted before Mcafee ePolicy   Orchestrator could be completely installed" .

      I already ask Mcafee support to remote support but still didnt solve the problem. Here is partial log from the EPO400-Patch-MSI.LOG

       

      1: Start Prod_InitProperties
      1: FAILURE: In GetProfString accessing file [C:\DOCUME~1\mcavcmn\LOCALS~1\Temp\{5A62B93B-A694-439D-A276-9D52F5B26BF4}\TempD ata.Ini] in section [PropertyData] for key [Prop1] with return code [-1].
      InstallShield 16:30:28: Setup aborted
      InstallShield 16:30:28: CallScriptFunctionFromMsiCA() ends
      MSI (s) (DC:C8) [16:30:29:023]: PROPERTY CHANGE: Deleting RESUME property. Its current value is '1'.
      MSI (s) (DC:C8) [16:30:29:023]: PROPERTY CHANGE: Deleting Resume property. Its current value is '1'.
      MSI (s) (DC:C8) [16:30:29:023]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
      Action ended 16:30:29: Prod_InitProperties. Return value 2.
      Action ended 16:30:29: INSTALL. Return value 2.

       

      MSI (s) (DC:C8) [16:30:29:336]: Note: 1: 1729
      MSI (s) (DC:C8) [16:30:29:336]: Product: McAfee ePolicy Orchestrator -- Configuration failed.

       

      MSI (s) (DC:C8) [16:30:29:351]: Cleaning up uninstalled install packages, if any exist
      MSI (s) (DC:C8) [16:30:29:351]: MainEngineThread is returning 1602
      MSI (s) (DC:30) [16:30:29:351]: Destroying RemoteAPI object.
      MSI (s) (DC:54) [16:30:29:351]: Custom Action Manager thread ending.
      === Logging stopped: 11/6/2009  16:30:29 ===
      MSI (c) (B8:04) [16:30:29:367]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
      MSI (c) (B8:04) [16:30:29:367]: MainEngineThread is returning 1602
      === Verbose logging stopped: 11/6/2009  16:30:29 ===

       

       

       

      I already try a solution like set the auto close option in epo_database to false, restart the machine and run the installation again. However the outcome still the same

      Here i attach together the error message screen shot and  EPO400-Patch-MSI.LOG

       

      Really need help here.Thanks