3 Replies Latest reply on Nov 5, 2009 3:35 PM by carl.b

    Force EPO 4.5 Uninstall

      I have come in possession with an EPO where the admin password is unknown so I wish to uninstall and start from scratch however when I try to remove EPO or Reinstall I receive

      Is there a force uninstall and ignore error option?

       

      Setup has encountered the error:

       

       

       

           FAILURE: MFSDATABASEPASSWORD set to bad value [].  This value CANNOT be blank.
      Action:
      Task:

       

      For more information, search for the error in the EPO450-Install-MSI.LOG file, located in the logged-on user?s Temp directory.

      (Note: Close Setup before searching this log file to ensure all data is written to it.)

      Depending on the error, more information may be available in the log files listed below.

      In the logged-on user?s Temp directory:

      EPO450-CommonSetup.log

      EPO450-Troubleshoot\MFS\*.*

      EPO450-Troubleshoot\Mercury Framework\*.*

      EPO450-Troubleshoot\TomcatLogs\*.log

      EPO450-Troubleshoot\Apache2Logs\errorlog.*

      EPO450-Troubleshoot\DBLogs\*.log

      These log files are needed by Technical Support when troubleshooting installation issues.