I'm new bie in this software, AFAIK to reset password of McAfee Endpoint Encryption (when the user was forget the password), the computer must be online with network and request to IT supervisor to reset the password, the question is can we reset (or how to reset) the password of computer with McAfee Endpoint Encryption installed when the computer is offline (stand alone)? (with the assumption, the user bring that computer go outside the network and the suer forget about the password of McAfee Endpoint Encryption).. Please explain to me about the solution of this case.
Thanks for the answer, I already read the EEPC Administrator's Guide, but I'm still need more explanation. How about the Admin computer is broken and the admin didn't have backup for the computer, can the client reset the computer (with EEP) directly? what the kind of solution for that case, can we make the print out for resetting code for each client and keep as hardcopy?
Please, I need this solution to give the answer for my Management
Likelyhood of laptop computer being stolen or a local hard drive crash is much larger than broken EEPC database or no backup. In those two situations, stored client data would not be recoverable either.
Not sure what product you are referring to now? EEM/EEPC/EEFF are designed to be occasionally/often online products. We don't really sell an enterprise class offline security product, though I guess you could use one of our consumer offerings?
With recovery, regulations, audit requirements etc, offline products are just too simplistic.