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Please check for the programs that's installed in the computer.
If you find any other security programs like Yahoo Anti-Spy, Un-Locker etc – Uninstall them and check the performance of Anti-Theft.
Thanks for the reply.
Yes, I have quite a few security programs on the computer but I have never had any problems with them interfering with McAfee, fortunately. Not until now when trying to use Anti-Theft. I'll remove them and see how that will work. Thanks again.
In addition to those could you check and ensure that all the Microsoft updates ( including optional ones are in place)?
And yes just for testing a theory open taskmanager and kill any Outlook process and then try the MAT.
I think you should change Anti-Theft product